About

FAQ

• Where is the store based?

  Zhongzheng District, Taiwan

• Do you accept orders placed outside of the US?

  We sure do! We ship globally, including APO/FPO/DPO addresses.

  DOMESTIC SHIPPING: FREE
  INTERNATIONAL SHIPPING: airmail with tracking numbers via post office.

  Like us? facebook us
  https://www.facebook.com/tulutulu0201/

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3 weeks.

• When will you ship my items?

  For on sale items, our policy is to ship within three business days after receipt of payment. You will receive an e-mail confirmation once your package is en-route.

  For pre-order items, the handling time will depends on the item.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.